By jamesdevins -(UK)
This review is from: Dell Inspiron i13z-8864sLV 13-Inch Laptop (Personal Computers)
Pros: price, seem very well built, keyboard, size/convience. When it was working, it was fast and ran very smooth.
The Issues: After about 4 weeks it would not boot. I sent it off to Dell service center and they needed to replace the motherboard, hard drive, audio board and reinstall Windows 8. Not sure what the exact issue was and Dell support has been somewhat vague. When the laptop was returned an administrator profile was setup and it would not allow me to create a profile. I was on the phone with tech support for over an hour for them to tell me the OS needs reset/put back on the computer properly (not sure why this was not fixed properly before sending back to me). Anyway they want me to buy an external disk drive and install Windows 8 again.
Overall I'm very pleased with the build of the laptop and wish that it would work.
UPDATE: I sent the laptop back and was given a refund. I do not recommend buying this laptop because of the 4 weeks issues (will not boot). I have found several other reviews stating the same issues as mine. It appears Dell's quality has lowered. I was also not pleased with the customer support.
This review is from: Dell Inspiron i13z-8864sLV 13-Inch Laptop (Personal Computers)
Seriously. Not a month of use, and the motherboard is dead. It can't identify a boot device. Been on chat with a (friendly, thank goodness) Dell rep who is sending a tech to replace the motherboard. I hope this is a one-time problem. My previous Dells have fared far better...
UPDATE: A couple of months have passed since the comment above and I'm less frustrated with this computer. Dell actually did the right thing and sent a tech to look at and fix the laptop. He replaced the motherboard and everything is working okay now. The tech met me at work and fixed the computer before the end of my day, so it was very convenient. Well done Dell, I'm pleasantly surprised. Now I just hope the computer keeps working (it's great when it does...)
This review is from: Dell Inspiron i13z-8864sLV 13-Inch Laptop (Personal Computers)
Seriously. Not a month of use, and the motherboard is dead. It can't identify a boot device. Been on chat with a (friendly, thank goodness) Dell rep who is sending a tech to replace the motherboard. I hope this is a one-time problem. My previous Dells have fared far better...
UPDATE: A couple of months have passed since the comment above and I'm less frustrated with this computer. Dell actually did the right thing and sent a tech to look at and fix the laptop. He replaced the motherboard and everything is working okay now. The tech met me at work and fixed the computer before the end of my day, so it was very convenient. Well done Dell, I'm pleasantly surprised. Now I just hope the computer keeps working (it's great when it does...)
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